Privacy Policy

General

Let Things Talk B.V. feels responsible for the personal data you provide. This privacy policy describes how we handle your personal data, such as collection, use, transfer and storage, and we ensure that your personal data is processed lawfully. We think it is important that you read and understand our privacy policy, so that you feel safe in the way we process your personal data.

Let Things Talk B.V. is the controller of the personal data?

2.1 Let Things Talk B.V. is registered at the Chamber of Commerce under number 77936116, located at Hooglandswyk 143, 9202 AD in Drachten (hereafter referred to as: "Let Things Talk"), is the processing controller in connection with the processing of your personal data when Let Things Talk offers and markets goods and services, and in connection with your contacts with Let Things Talk, such as visits to our webshop, events, by email or by telephone. Let Things Talk, as data controller, is responsible for, that your data is handled correctly and securely in accordance with applicable law.

2.2 Let Things Talk has shared IT infrastructure with affiliates. All business transactions with our relations and all related personal data and data processed and managed in this infrastructure are partly owned by Let Things Talk and partly by third parties. With these third parties Let Things Talk, has made underlying agreements. Thus Let Things Talk has the overriding influence over your personal data and ensures oversight and secure processing of your personal data through written agreements with all parties involved.

What personal data does Let Things Talk process?

Let Things Talk collects and processes the following personal data when you make a purchase from Let Things Talk and/or use our services and when we market and sell our products and/or services.

Contact information, such as your first name, last name, position, e-mail address, delivery address, billing address and phone number(s).
Your personal age
Account information, such as customer number, username, passwords, registration and modification dates.
Your areas of interest, by which we mean settings for desired areas of interest and personalized offers.
Identification numbers, i.e. BSN or Chamber of Commerce number.
Order information, such as order numbers, products and/or services ordered, order date, price, any discount and purchase history.
Payment information, such as payment method, card number, cardholder, transaction time, amount, IP address and payment history.
Financial data, such as own credit rating reports and third-party credit rating reports
Correspondence and other information related to support matters, such as call recordings of phone calls, call notes and and emails from contacts with our customer service department.

User-generated data about how you respond to marketing communications and Let Things Talk's websites, such as IP address, device data (technical information about the computer, cell phone and other devices you use, such as browser settings, time zone, operating system), location data, answers to questionnaires by our associates, click and visit history showing the products and services and offers you are or have been interested in, how you respond to our newsletters or parts of them, how you experienced our events, as well as the results of market/customer satisfaction surveys by us or by third parties.

Behavior and/or preferences, such as visits to our websites, participation in events, customer reviews on Let Things Talk and contacts with our organization.

Whether you are entitled to special offers and/or discounts through your membership with organizations, which have negotiated arrangements for their members with Let Things Talk. Information you provide when participating in contests and event registrations and evaluations or other marketing activities.

From what sources does Let Things Talk collect about you as a customer?

4.1 Let Things Talk collects your personal data directly when you place an order with us, when you visit a Let Things Talk website, attend our events, click on links in our newsletter, which we distribute by email, when you contact our customer service or otherwise contact Let Things Talk and provide information about yourself. On these occasions, personal data is collected to enable you to enter into an agreement with Let Things Talk and to enable Let Things Talk to offer its products and services to you.

4.2 If you have a Let Things Talk account, Let Things Talk also collects personal data about you, when you register for the account and during the time you are an account holder, such as your purchase history, your behavior on Let Things Talk's website, how you receive marketing messages and the special offers you have been interested in by visiting our website and by reading and clicking on links in our digital mailings.

4.3 In addition to the information Let Things Talk collects directly from you, we may also collect personal data about you through other organizations. We obtain information from public records through third-party address updating services to ensure that Let Things Talk has the correct contact information about you. We obtain information about your creditworthiness from credit bureaus, from public records, or from banks. In addition, we obtain information for marketing purposes from social media.

4.4 Let Things Talk also collects certain personal data through cookies via the Let Things Talk website, which track your website visit and thus your preferences regarding content. More information about our use of cookies can be found in the Let Things Talk Cookie Policy.

Why does Let Things Talk process your personal data?

Let Things Talk collects and processes personal data for a variety of purposes. These purposes define the limits on our use of your personal data. Below we explain the purposes of our processing and provide examples of processing activities that may occur for each of those purposes. Some of your personal data may be processed for multiple purposes.

5.1 Managing orders and purchases

Processing of personal data for this purpose includes the ability to identify you, to send you order confirmations, to assess which payment methods we can offer you (based on contact information, goods ordered, payment history and financial data) and to manage payment transactions for products and services ordered, to deliver orders, to send you delivery notices and to handle complaints and warranty matters related to products and services purchased.

Collection and processing of personal data by us to manage your orders and purchases is necessary to fulfill our obligations under the Let Things Talk Terms of Sale. If the necessary data is not provided, we will not be able to fulfill our obligations so we may cancel your order or purchase.

5.2 Providing and managing Let Things Talk accounts

Let Things Talk processes personal data to provide you with access to your Let Things Talk account, confirm your identity, personalize your pages, maintain your appropriate contact information, manage settings for your intresses and personalized offers, and enable you to order from our online store using your pre-populated data and any stored shopping carts, enable you to handle your cases and complaints, and enable you to keep track of your order(s) and payment history.

More information about registering for a Let Things Talk account can be found in the Let Things Talk Account Terms and Conditions. Collection and processing by us of your personal data to provide and manage your Let Things Talk account is necessary to fulfill our obligations under the Let Things Talk Account Terms and Conditions. If we are unable or unwilling to provide the necessary data, we will not be able to fulfill our obligations, so we may refuse your registration or terminate/delete the Let Things Talk account immediately.

5.3 To provide you with personalized information and offers and a personalized experience of our web store if you have a Let Things Talk account

Let Things Talk provides you with the best possible experience when you visit our website and when we communicate with you. We therefore process personal data for the purpose of improving your user experience and to be able to offer personalized content and provide it to you through digital communications, postal and telephone, with tailored offers, advice, invitations to events and information that we believe may be relevant to you, and to remind you of your possibly forgotten digital shopping cart. To this end, analytics are performed based on data collected by Let Things Talk, such as age, place of residence, order history and user-generated data.

More information on how we personalize our offers and communications based on your interest and how you can refuse personalized offers can be found in our Let Things Talk Account Terms and Conditions. The collection of personal data for this purpose is necessary to fulfill our obligations under those Terms. If the necessary data for this purpose is not provided, Let Things Talk cannot fulfill its obligations, so we may limit your discounts and other benefits associated with your account.

5.4 To provide you with personalized information and offers and a personalized experience when we communicate with you without a Let Things Talk account

5.5 For marketing and providing other information about Let Things Talk products and services.

We process personal data for this purpose to market and inform you about Let Things Talk products, services and offers via digital communication, postal mail and telephone, with tailored offers, advice, invitations to events and information that we believe may be relevant to you, and to remind you of your possibly forgotten digital shopping cart.

If you have a Let Things Talk account, you can find more information about our marketing messages in the Let Things Talk Account Terms and Conditions.

a) To coordinate and administer participation in events, contests and other marketing activities

Processing of personal data for this purpose includes measures to, for example, identify event participants, communicate with participants and to select winners and deliver prizes to winners, verify age of participants. (for example, registration confirmation, reminders and evaluations). We hereby inform you, that a participation in an event of Let Things Takl falls under the category of user-generated data, which may be processed for other purposes.

b) To manage matters for the purpose of customer service or other support functions of Let Things Talk

Processing of personal data for this purpose includes the activities of Let Things Talk for the purposes of, among others, communication, verifying the identity of the customer, handling and investigating complaints and other other support, answering you questions by our customer service or other support functions by email, telephone or other digital channels, correcting incorrect data, providing technical support and maintaining relationship with our customers.

c) For complying with legal obligations of Let Things Talk

For this purpose, personal data is processed to enable Let Things Talk to fulfill its legal obligations under applicable laws, regulations, court orders and governmental decisions. Examples include product liability and product safety, such as communication and information about product warnings and recalls (for example, in case of defects or products that may be harmful to your health) and retention obligations under applicable reporting laws. Failure to provide the necessary data that Let Things Talk collects for this purpose will prevent Let Things Talk from fulfilling its legal obligations, thus allowing us to cancel your order, purchase or other activity that gives rise to our legal obligations.

(d) To prevent abuse of Let Things Talk's account and to prevent theft and fraud and to investigate suspected theft and fraud, as well as the establishment, exercise or substantiation of legal claims.

For this purpose, personal data is processed, for example, to avoid inappropriate use of Let Things Talk accounts, to prevent theft and fraud and to investigate suspicions thereof. In addition, when you place an order, we perform fraud screening on the invoice, analyzing the goods ordered, the delivery address, the value of the goods, etc. Typical fraud behavior results in a report and is followed up with a manual review to investigate and evaluate any risk of attempted fraud. Suspected or attempted crime/fraud may result in a report to the police.

e) To develop and improve, evaluate, Let Things Talk's services, products and systems for the benefit of our customers in general

Processing of personal data for this purpose includes activities to, for example, make Let Things Talk's online store and other services more user-friendly, to develop or highlight features, to improve our offer to customers (e.g. by developing producnts and services), to process data to improve the flow of goods and our logistics. For this purpose, Let Things Talk performs general analytics in totalized form, i.e., not at the individual level, regarding, for example, click and visit behavior on Let Things Talk's website, order data, order history, geographic location and customer feedback.

What are the legal grounds for our processing of your personal data?

Let Things Talk must have a legal basis to lawfully collect and process your data for each purpose for which it is processed. This article describes the legal grounds for our processing purposes. We hereby inform you that multiple legal bases may apply to the same processing activity.

(a) Legal obligation

This legal basis indicates that our processing is necessary to comply with a legal obligation imposed on Let Things Talk to, for example, maintain your payment information in order to comply with legal obligations imposed by law.

(b) Contractual obligations

This legal basis indicates that our processing is necessary for the performance of an agreement to which you as a customer are a party or to take measures prior to entering into an agreement at a later stage with Let Things Talk. If you have a Let Things Talk account, you have entered into an agreement with Let Things Talk by accepting the Let Things Talk Account Terms and Conditions, in which we have stated, the manner in which we will process your personal data for the purposes of providing products and services, manage and administer our services associated with that Let Things Talk account, such as analysis of your personal interest in order to provide you with personalized offers. If you place an order or make a purchase from Let Things Talk, we process your data to fulfill obligations in accordance with Let Things Talk's terms and conditions of sale. It is necessary for Let Things Talk to record your contact details so that we can fulfill our obligation to provide products and/or services, and to request a credit rating report if you choose to pay by invoice so that we are able to check your creditworthiness.

This basis is based on a so-called balance of legitimate interests, by which we mean that the processing is necessary based on our assessment that Let Things Talk has a legitimate interest in processing your personal data where your interest in not having your personal data processed does not outweigh this. For example, on this basis, we process your personal data to prevent inappropriate use of a Let Things Talk account and to avoid, prevent and investigate crime/fraud in our business activities to the extent possible. If we believe that a crime or attempted crime has occurred, Let Things Talk will report it to the police and Let Things Talk will also continue to process your personal data for the establishment, exercise or substantiation of any legal claims.

(d) Consent

This legal basis means that we process your personal data if you have given us your consent to such processing. You have the right to withdraw your consent. Withdrawal of consent does not affect the lawfulness of the processing of your personal data with your consent prior to such withdrawal.

How long does Let Things Talk keep your personal data?

7.1 Let Things Talk will retain your personal data for as long as is necessary for the purposes for which the data is processed. The retention period for your personal data depends on the purpose for which the data is processed. Let Things Talk may retain data for longer if necessary for the establishment, exercise or substantiation of a legal claim, for example in the case of an ongoing dispute or if a crime has been reported to the police. We regularly remove and delete personal data that no longer needs to be processed.

7.2 Let Things Talk retains personal data related to your Let Things Talk account for as long as you are active by interacting with Let Things Talk in various ways. If you have been inactive for a certain period of time, the Let Things Talk account will be automatically terminated and the personal data we have collected and processed and the services associated with the Let Things Talk account to provide will be deleted. For more information on this topic and on our definition of inactive customers, see the Let Things Talk Account Terms and Conditions.

Overview of our processing of personal data

The table below of our personal data processing activities provides you with a clear overview of the categories of personal data we process for our purposes, the legal basis on which our processing is based and the period for which we retain the data. This allows you to easily see which processing activities we carry out and why.

Contact information - To manage your orders and purchases
Account information - For managing your orders and purchases
ID number - For managing your orders and purchases
Order information - To manage your orders and purchases
Payment information -For managing your orders and purchases - Legal requirement
Financial data - To manage your orders and purchases - Legal obligation

We will retain your data for five years after payment and delivery of your order or for as long as a complaint about a defective product remains unresolved. If the warranty period for goods or services purchased is longer, after the end of that period or for as long as there is a warranty claim.

To provide and manage your Let Things Talk account

Contact Information - For as long as you have a Let Things Talk account or for as long as there is a legal claim.
Account Information - For as long as you have a Let Things Talk account or for as long as there is a legal claim.
ID number - For as long as you have a Let Things Talk account or for as long as there is a legal claim.
Order Information - For as long as you have a Let Things Talk account or for as long as there is a legal claim.
Payment Information - For as long as you have a Let Things Talk account or for as long as there is a legal claim.
User-generated data - For as long as you have a Let Things Talk account or for as long as there is a legal claim.
Customer Options - For as long as you have a Let Things Talk account or for as long as there is a legal claim.

And to provide you with personalized information and offers and a personalized experience of our web store if you have a Let Things Talk account

Contact details
Age
Account information
Order Details
Payment details
User-generated data
Customer Options
Discounts based on employment or membership

For as long as you have a Let Things Talk account or for as long as there is a legal claim.

To provide you with personalized information and offers and a personalized experience when we communicate with you without Let Things Talk account Consent

Company data
User-generated data
For marketing and providing other information about products and services
To coordinate and administer participation in events, contests and other marketing activities

Data provided when registering for contests, applications and evaluation, Allergies when ordering food for an event, One year after the end of the contest or for as long as there is a legal claim. To manage business for customer service or other support functions. Legitimate interest if you are not a Let Things Talk account holder

Contact details
Account information
Order Details
Payment details
User-generated data
Discounts under agreements
Data provided in support matters
Recordings of phone calls

Five years after the last contact in the case or for as long as a complaint about a defective product remains unresolved. If the warranty period for the purchased products or services to which the case relates is longer, after the expiration of that period or for as long as there is a warranty claim.

Recordings of phone calls are erased after 20 days

To comply with legal obligations such as obligations related to administration, product liability and security of your personal data in our systems. Legal obligation

Contact details
Account information
ID number
Order Details
Payment details

Data provided in support matters. For as long as we are required to retain the data in accordance with applicable law or governmental regulation or for as long as there is a legal claim. To deter misuse of Let Things Talk's account and to prevent theft and fraud and to investigate suspected theft and fraud, as well as the establishment, exercise or substantiation of legal claims. Justified interest)

Contact details
Account information
ID number
Order Details
Payment details
User-generated data
Behavior and/or preferences

For the period during which necessary checks are carried out. If the processing results in a report to the police, the data will be kept for as long as necessary to follow up that report and to verify, substantiate or file a legal claim.

To evaluate, develop and improve Let Things Talk's goods, services and systems for the benefit of our customers in general (Justified Interest)

Contact details
Account information
Age
Order Details
Payment details
User-generated data
Behavior and/or preferences
Customer Options
Correspondence and other information on support issues

For as long as you have a Let Things Talk account if you are an account holder.

Five years after your last contact with Let Things Talk if you are not a Let Things Talk account holder, such as after you have visited our website, logged into a previous Let Things Talk account or clicked or clicked on a link in a message from Let Things Talk to you, or for as long as there is a legal claim.

With whom does Let Things Talk exchange your personal data?

9.1 Let Things Talk may exchange your data with other companies in order to provide you with offers, products and services. The recipients of your personal data may be processors of Let Things Talk, i.e. companies that process your data on our behalf and on our behalf, or independent processors, i.e. companies that are themselves responsible for processing your data because they have a direct relationship with you as a customer, e.g. Mollie

9.2 In addition, Let Things Talk may exchange your data with government agencies if necessary due to compliance with laws, regulations or a government order or to enable Let Things Talk to initiate, exercise or substantiate legal claims.

9.3 Depending on the contact, which you have had with Let Things Talk, for example whether you are a Let Things Talk account holder or receive marketing messages, Let Things Talk may exchange your personal data with the following recipients:

Other organizations within the Let Things Talk Group acting as processors on behalf of Let Things Talk for the various purposes set out in this policy. The legal basis for transfers to affiliates of Let Things Talk are the same as those for our own processing.

Organizations that provide information from population or other public records to ensure that we have accurate contact information for you so that we can process your orders and purchases, as well as your Let Things Talk account and related services. Personal data transferred includes identity numbers and contact information. The transfer is made pursuant to our contractual obligations to you as a legal basis.

Analytics and marketing agencies that provide services such as automated marketing tools, analytics, communications, printing and dissemination. These recipients help Let Things Talk analyze your data, improve the website, as well as market and inform you about the products and services offered by Let Things Talk. Personal data transmitted includes contact information, account information, intresses, order information and user-generated data. The transfers take place on the legal basis of legitimate interests as well as contractual obligations towards you as a Let Things Talk account holder.

Government authorities, such as the police or the tax authorities, to whom we must transfer your personal data, pursuant to legal regulations or government decisions or in connection with the reporting of suspected or attempted crimes. The categories of data transferred include contact information, identity numbers, account information, order information, payment information, user-generated data and recordings from surveillance cameras and customer counters. Transmissions occur pursuant to Let Things Talk's legal obligations or for the establishment, exercise or substantiation of legal claims.

9.4 If you place an order or make a purchase from Let Things Talk, it may be necessary to exchange your personal data with the following recipients to manage your order and purchase based on our contractual obligations to you as a legal basis:

Suppliers, manufacturers, distributors and subcontractors of Let Things Talk, who, for example, provide the products and services and help us with support services, such as maintenance, repair and disposal of returned goods. The personal data transmitted includes contact information and order information.
Logistics companies and carriers who provide transportation services for us so that we can deliver our goods and services to you. We provide contact and order information to these recipients.
Insurers who provide insurance for some of our products and services. Personal data transmitted when you purchase insurance includes contact and order information.
Business partners and suppliers of payment solutions, such as card issuers, banks, credit institutions, who ensure that you can make payments and provide you with various financing solutions. The personal data transmitted includes contact information, identity numbers and payment information.
Credit reference agencies, credit bureaus or banks that provide us with information so that Let Things Talk can assess creditworthiness, such as credit reports, if you request billing in connection with managing your orders and purchases. The personal data transmitted are identity numbers.
Companies that provide financial services, such as accounts payable, accounts receivable or debt collection, to ensure that Let Things Talk receives payment for goods and services provided when managing your orders and purchases. Personal information provided includes contact information, identity numbers, order information and payment information.

9.5 Let Things Talk will not sell your personal data to third parties without your consent.

Where do we store your personal data?

Let Things Talk will process your data primarily within the EU. However, we may also transfer your personal data to an organization within a country outside the EU if we need to exchange your data with relations of Let Things Talk located or holding personal data in a country outside the EU. If your personal data is transferred to a country outside the EU, Let Things Talk will take the necessary measures to ensure that the personal data is lawfully transferred, ensuring that your personal data is processed securely with an adequate level of protection comparable to that afforded within the EU, for example, by drafting an agreement with the recipient incorporating the European Commission's Model Contractual Clauses or, if data is transferred to the United States, by ensuring that the recipient is certified under the Privacy Shield principles.

What rights do you have as a registered customer with Let Things Talk?

11.1 Let Things Talk is responsible for ensuring that your personal data is processed in accordance with current legislation. This article describes your rights in connection with Let Things Talk's processing of your personal data. At your request or on our own initiative, we will amend, anonymize, delete or supplement data found to be inaccurate, incomplete or misleading. If you have any questions on this subject or wish to exercise any right, please contact us using the contact details at the bottom of this policy document.

(a) Right to access your personal data

Let Things Talk is open about how we process your personal data. If you wish to inspect our processing of data about you, you have the right to request information about the processing activity, including a copy of your personal data being processed, called a register extract. This includes information on the purpose, the categories of personal data, the categories of recipients of personal data, the retention period or criteria for determining the retention period, information on where data were collected and the existence of automated decision-making, including information on the rationale behind and importance of the processing activity. In the case of a request for access, we may ask for additional information about you to ensure that we are providing the data to the correct person and to be clear about what data you want to see. The register extract is free of charge. However, in case of repeated requests, Let Things Talk has the right to charge an administration fee € 25,00.

(b) Right to rectification of your personal data

It is very important for Let Things Talk to collect accurate and up-to-date personal data. If we have collected incorrect personal data from you, you have the right to ask us to amend it. In addition, you have the right to complete incomplete personal data. Upon your request, we will correct the incorrect or incomplete data we process about you as soon as possible.

Let Things Talk respects that the personal data we process is on loan to us from you. You therefore have the right to request Let Things Talk to delete your personal data if it has been unlawfully processed, needs to be deleted in order to comply with a legal obligation imposed on Let Things Talk or is no longer necessary for the purpose for which it has been processed, or if you object to a balancing of legitimate interests carried out by Let Things Talk and there is no overriding legitimate interest for Let Things Talk or a third party (see below under (f) for information on the right to object). However, we may not always be able to comply with your request because there may be grounds under which we are entitled to process your personal data, for example, if that personal data is processed in order to comply with legislation as a legal basis, such as an obligation under applicable reporting laws, or if the data is necessary for the verification, filing or substantiation of legal claim(s).

(d) Right to data portability.

You are entitled to a copy of your personal data in structured form and, in certain cases, to transfer the data to another data controller. This right relates only to data that you yourself have provided to Let Things Talk and that we process on the basis of your consent or a contractual obligation to you as a legal basis.

(e) Right to restriction of processing

In certain situations, you have the right to request that Let Things Talk restrict our processing of your personal data. This means that the data may only be processed for certain purposes. For example, you can ask for restriction of inaccurate data for which you have asked for rectification. During the period when Let Things Talk is investigating the accuracy of the data, its processing will be restricted. In case of restriction of processing, personal data may only be processed, excluding storage, if the following applies:

The data subject has given consent to the processing
Let Things Talk must exercise or defend against legal action
To protect the rights and freedoms of another data subject or legal entity
In the public interest of the European Union or a member state

If Let Things Talk processes your personal data based on a balancing of legitimate interests as a legal basis or for the purpose of direct marketing, you have the right to object to our processing activity. You may object to Let Things Talk's balancing of interests if you have personal reasons relating to the situation. In the event of such an objection, Let Things Talk will assess whether our legitimate reasons for processing outweigh your interest in protecting your privacy. If so, Let Things Talk may continue processing your personal data despite your objection to the processing activity.

You may object to direct marketing and analytics being conducted, without giving a reason at info@letthingstalk.nl. You also have the option to unsubscribe from marketing messages in each individual digital mailing. If you object to direct marketing, we will no longer process your personal data for that purpose as well as for all forms of direct marketing, such as sending newsletters and personalized offers. More information about how we customize our special offers and communications based on your personal characteristics and how you can object to that processing can be found in the Let Things Talk Account Terms and Conditions.

11.2 If you believe that we are processing your personal data incorrectly you can contact us at any time. Our contact details can be found at the bottom of this policy document. In addition, you have the right to lodge complaints about the processing of your personal data with Autoriteit Persoonsgegevens, being the supervisory authority responsible for the processing of personal data in the Netherlands.

How do we secure your personal data?

Let Things Talk has appropriate technical and organizational security measures in place to protect your personal data from unlawful or inadvertent disclosure, use, access, destruction, alteration or damage. For example, all customer data is stored in a database that is secured with a firewall, access control, passwords, hard disk encryption and 2 factor as far as authentication where possible, so that only employees within the Let Things Talk Group who need to have access to your personal data in order to perform specific tasks have access to it.

Duration and changes to this privacy policy

13.1 Our website always contains the most recent version of Let Things Talk's privacy policy. Our privacy policy is valid at all times in the form and with the content as published on the LetThingsTalk.co.uk website.

13.2 Let Things Talk has the right to update the privacy policy at any time. In the event of a change in the privacy policy, the updated policy will be published on the Let Things Talk website. In addition, you will be notified that the privacy policy has changed when you log in to your Let Things Talk account. We may also notify you by email in the event of major changes to the privacy policy. If you do not wish to accept the modified privacy policy, you may close your Let Things Talk account by contacting customer service (see contact information at the bottom of this document).

Contact details

If you have any questions about this privacy policy, would like more information about how we process your personal data, or if any data is incorrect and you would like us to correct it, you can contact us at any time at info@letthingstalk.nl during weekdays from Monday to Friday from 9 a.m. to 5 p.m.

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